Contact Us

Do you have questions or need help? You can reach our customer support Monday to Friday at support[at]wooftag.de . Please have your order number ready, which begins with #WT- . You received this by email after ordering.

WHERE IS MY PACKAGE?

After we have shipped the order, you will receive a notification by email. For all orders shipped by parcel, you will receive a tracking number. Lighter shipments are sent without a tracking number for logistical reasons.

Please note that we cannot influence the shipping times of the shipping companies (DHL, Deutsche Post, Hermes & Co.) nor have any control over them.

We cannot provide you with any information other than that provided by the tracking number.

For logistical reasons, your order may be shipped in several partial deliveries.

MY TRACKING NUMBER DOESN'T WORK?

The package may take 1 to 3 days to update the location. Please be patient as this is beyond our control.

HOW LONG WILL MY ORDER TAKE?

Depending on the volume of orders, it takes 1-5 working days from the time the order is placed until it leaves the warehouse. Shipping, depending on the volume of packages, takes between 2-12 working days.

HOW CAN I RETURN MY ORDER?

Would you like to return or exchange your order?

To do so, send us an email to support[at]wooftag.de.

For quick processing please tell us your name and order number. You will find this in the order email and it begins with #WT-

ATTENTION: Please note that all Wooftags that have been unpacked and/or already activated are excluded from return.

ANY MORE QUESTIONS?

You can reach our customer support Monday to Friday at support[at]wooftag.de . Please have your order number ready, which begins with #WT- . You received this by email after ordering.